Refund policy

Refund & Exchange Policy

At Elvée Paris, every fragrance is carefully quality checked and securely packed before dispatch. Due to the personal and hygiene-sensitive nature of perfumes, we currently do not offer returns, refunds, or exchanges once an order has been delivered, except in cases mentioned below.

By placing an order on our website, you agree to the terms of this policy.

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No Return / No Refund Policy

We do not accept returns or provide refunds for:

- Change of mind
- Personal fragrance preference
- Used or opened products
- Orders placed incorrectly by customers
- Minor packaging or design variations
- Delivery delays caused by courier partners after dispatch

As perfumes are personal care products, returned items cannot be reused or resold for hygiene and safety reasons.

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Exchange Eligibility

We only offer exchange/replacement in the following situations:

- Product received in damaged condition
- Bottle leakage during transit
- Wrong product delivered
- Missing item from the order

To request an exchange, customers must:

- Contact us within 48 hours of delivery
- Share a clear unboxing video starting before opening the package
- Share clear images of the received product and packaging
- Ensure the product remains unused and in original packaging

Claims raised without proper unboxing proof may not be eligible for approval.

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Exchange Process

Once the issue is verified by our support team:

- The customer may be asked to return the product
- Reverse pickup may be arranged where service is available
- Replacement will be processed only after the returned product is received and inspected

If the same product is unavailable, Elvée Paris reserves the right to offer:

- Another product of equal value
OR
- Store credit for future purchases

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Non-Eligible Situations

Exchange requests may not be accepted in cases including but not limited to:

- Opened or heavily used products
- Missing original packaging
- Requests raised after 48 hours of delivery
- Damage caused after delivery
- Missing unboxing video proof
- Minor box dents or outer packaging damage caused during shipping that do not affect the product itself

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Order Cancellation

Orders can only be cancelled before dispatch.

Once an order has been shipped, cancellation requests will not be accepted.

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For any order-related assistance, please contact us at:

Email: support@elveeparis.com
Business Hours: Monday to Saturday | 10:00 AM – 6:00 PM

Elvée Paris
The Signature of Luxury.

Elvée Paris™ is a brand operated by JVA Wellness & Beauty.